Returns & Refunds

1. Return Eligibility

Products may be eligible for return under the following conditions:

• The item received is damaged, defective, or incorrect.
• The product is returned in its original condition, unused, and in original packaging where applicable.
• The return request is made within 7–14 days after receiving the order.
• Proof of purchase, such as an invoice or receipt, is provided.

Please note that some products, including special-order items, customized products, electrical components, or used spare parts, may not qualify for return unless confirmed defective.

2. Non-Returnable Items

The following items are generally not eligible for returns or refunds:

• Installed, used, or damaged products caused by improper handling.
• Customized or special procurement items requested by the customer.
• Clearance or discounted products marked as final sale.
• Consumable materials or products with broken seals (where applicable).

3. Damaged or Incorrect Orders

If you receive a damaged, faulty, or incorrect item, please contact us immediately. Kindly provide:

• Your order or invoice number
• Description of the issue
• Photos of the product (if applicable)

Our team will review the case and arrange a replacement, repair, or suitable resolution where applicable.

4. Exchanges

Where applicable, we may offer a product exchange instead of a refund, particularly for defective or incorrect items.

5. Contact for Returns & Refunds

For any return, exchange, or refund request, please contact our support team.